Online Design - FAQs
How does it work?
You place your order for either the standard room design or the bathroom/kitchen design online and pay via paypal
You are then redirected to complete a detailed questionnaire online and download further instructions about next steps and the information we will need from you to begin working on your tailored design
How much will it cost?
Our standard room design is just £299 including VAT and our bathroom/kitchen designs are £349 including VAT
How do I pay?
Via Paypal with either a debit or credit card. If you prefer, we can issue a pro-forma invoice, simply email your request.
How long will it take?
The first draft will be available for you to review 14 days form our receiving your completed questionnaire and additional information. If you need your design sooner – please email us and we will try to accommodate your request.
What do I need to provide?
Along with your completed questionnaire we’ll need a set of room measurements and photographs of the space, along with details of any items you want included in the design. A full set of instructions will be available for you to download once you have completed the payment process.
What do I get?
We will produce a digital sampleboard which will detail everything you have asked us to include in your room design, but you can also expect to get a few surprises (we are designers after all!). You will also receive, once the sampleboard is approved, a layout plan for all the furniture items and a ‘shopping list’. This comprehensive list will include everything you need to enable you to buy all those items specified in the design.
What if I don’t like the design?
We want you to be completely satisfied with the design we produce for you, that's why the price includes upto 3 revisions of the sampleboard.
What if I change my mind after I’ve placed the order?
You can cancel your order in writing upto 7 days after you receive an order acknowledgement. To cancel simply email email@example.com quoting your order number and we’ll issue a refund.
What suppliers do you use in the online designs?
We are not tied to any specific suppliers or manufacturers, but we usually source from reputable UK and EU based companies. They may be High street or online retailers – your preferences will be established during the questionnaire process.
Can you supply fabric and wall paper samples?
Yes. Although our design boards are digital we understand that sometimes touch/feel is important particularly when it comes to fabrics. We can post samples to you at cost.
Is Online Design available to everyone?
No this service is only available for domestic customers.
Please see our Full terms & Conditions for more information or email us with any other questions